Codes Of Conduct

1. GENERAL

1.1  This policy of the Norfolk Camping CIC (“the Club”) covers all sites of the Club, whether the site is exclusive to members or not.

1.2  This policy is supplementary to the Members undertaking (signed by members when joining the Club).

1.3  We ask all of our members and users of our site to comply with our policy. If you or your party do not comply with the policy we may terminate your membership and/or prohibit future use of Club sites or other services and/or ask you to leave the site.

1.4  The use of threatening behaviour and/or foul and abusive language will not be tolerated and will result in the offender being asked to leave the site by a member of the site team.

1.5  Persons who are subject to the notification requirements of the Sexual Offences Act 2003 may not use any campsite operated under the control of the Club.

2. WARDEN

2.1  One named member of the organisation (the “Rally Marshall” or “Responsible Person”) is to be responsible for the conduct of any exempted touring caravan or camping event and for ensuring that those attending comply with this code. The nominated Warden will be displayed with a contact number on the event physical billboard and all supporting digital and advertising material.

2.2  The responsible person must ensure that all members are aware of The Countryside Code, The Caravan Code and Marine Conservation Society (see Annexes 1a-c).

3. CODES OF CONDUCT

Codes Of Conduct are an important issue to abide by. Many of our members visit our venues from city centre areas and unlike local members can be unaware of codes of conduct that others automatically follow. So therefore please review these codes of conduct and more in-depth explanations will be supplied ongoing through many different means of communication, failure to abide by these codes of conduct will immediately result in the removal of your membership with us.

3.1  The Countryside Code is supported by Natural England.

Respect Everyone

Be considerate to those living in, working in and enjoying the countryside

Leave gates and property as you find them

Do not block access to gateways or driveways when parking

Be nice, say hello, share the space

Follow local signs and keep to marked paths unless wider access is available

Protect The Environment

Take your litter home – leave no trace of your visit

Do not light fires and only have BBQs where signs say you can

Always keep dogs under control and in sight

Dog poo – bag it and bin it – any public waste bin will do

Care for nature – do not cause damage or disturbance

Enjoy The Outdoors

Check your route and local conditions

Plan your adventure – know what to expect and what you can do

Enjoy your visit, have fun, make a memory

3.2  The Outside access Code is supported by Scottish Natural Heritage.

3.3  Leave No Trace is supported by access and activities where you should:

Plan ahead and prepare

Be Considerate of others

Respect Farm animals and wildlife

Travel and camp on durable ground

Leave what you find

Dispose of waste properly

Minimise the effects of fire

Find out more: www.leavenotraceireland.org

3.4  The Code For Campers:

Camp only on private land, or on land where camping is officially permitted and only with the permission and conform to any regulations of the site owner.

Be clean on organised sites and obey all the sanitations. On undeveloped sites, use your own chemical sanitary equipment.

Do not cause damage: Be careful not to damage crops, wildflowers or woodlands. Always observe the country code, particularly with regards to fire regulations, livestock crops and trees.

Control your Pets: If you take your animals with you when camping be sure they cause no nuisance.

Be courteous and respect privacy: you’re a visitor in the countryside. Respect all the rights of the people who live there.

3.5  Code for Caravans is approved by the National Caravan Council, the International Federation of Caravan Clubs including many other caravan and motor home organisations.

4. THE VENUE

Transparency is at the heart of our organisation we, therefore, undertake to fulfil the following checks on every venue we use before any location is approved as a venue.

5.1  Open fires and barbecues will not be held except with the permission of the responsible person. Where permission is given for open fires or barbecues, they will be sited on open ground, away from units, vehicles, awnings and any other structures and always have a means of extinguisher (bucket of water) alongside the fire.

5.2  A fire extinguisher approved to British Standards Institute and/or Fire Officers Certificate standards will be held on-site.

6. CHEMICAL TOILETS AND WASTEWATER DISPOSAL

6.1  Organisations will act responsibly when disposing of the contents of chemical toilets and wastewater and take full account of the need to safeguard water supplies and prevent the pollution of rivers and streams.

6.2  On-site disposal of the contents of chemical toilets and wastewater will be in accordance with arrangements agreed with the site owner/occupier. Neither will be allowed to foul the ground except at designated disposal points. If there is any doubt about the disposal of waste, the organisation or, if appropriate, the responsible person will contact the relevant Local Authority for advice.

7. REFUSE DISPOSAL

Organisations will ensure that refuse is either taken home or disposed of in accordance with on-site arrangements. The rally marshal should be satisfied that appropriate arrangements are in place.

8. YOUR BOOKING

8.1  On all of our sites, the maximum stay allowed is 28 days, after which time you must vacate the site for a minimum of 24 hours before you can return.

8.2  Our campsites are for recreational use only. Campers are not permitted to use the Club sites as a base for running a business, carrying out work, including the provision of driving lessons. Campers must not advertise services and goods for sale at camping events except with the permission of the Site team.

8.3  At the discretion of the holiday site manager, some Customers may stay on-site in a conventional unit, whilst working in the local area.

8.4  If planning to use a non-proprietary camping unit, please seek approval from Customer Services before camping for the first time.

8.5  On a member-only site up to four non-members (adults and/or children) may be included in a members' party provided the non-members camp in the member's unit, with the member present.

8.6  Sub-letting of units is not permitted.

8.7  To ensure the best experience for all, we ask all of our members and users of our campsites to comply with booking policies.

9. YOUR ARRIVAL AND CHECK-IN

9.1  Campers must not arrive before the published arrival time.

9.2  If you are unexpectedly delayed on the day of arrival and expect to arrive after the last attended arrival time of 8:00 pm, please call the site.

9.3  So that we know you have arrived safely, all arrivals should make contact with a site team member so that we can welcome you and direct you to your pitch.

9.4  Please ensure you have your membership card with you as proof of membership.

9.5  On check-in please make payment for the balance of your pitch fees when requested.

9.6  In the event of poor ground conditions a pitch may not be available. The team will endeavour to advise you in advance should this occur but no responsibility can be accepted if this is not possible.

9.7  Please familiarise yourself with any of the site's fire regulations and fire-fighting equipment and its location as soon as you arrive on site.

9.8  In the interests of security, day visitors (members and non-members) must report to a site team member immediately on arrival at the site. Entry and the subsequent parking will be at their discretion.

10. YOUR PITCH

10.1  For your safety, we operate a "six-metre rule" which means that units (excluding guy ropes) should be 6 metres apart from adjacent units in order to protect against fire.

10.2  The unit (along with any ancillary equipment) must fit within the confines of your pitch whilst maintaining the 6-metre rule. If this cannot be achieved you may need to purchase an additional pitch (if available) or remove the ancillary equipment.

10.3  Children's pup tents can be classified as an integral part of a unit, in the same way as an awning, when they are occupied by children aged 16 years or under, and included in the household membership.

10.4  Subject To venue You may park your vehicle between units, provided that 3m clear space is left within the 6m gap. Vehicles on site.

10.5  Ensure the mains electrical cable from the hookup point to your unit and the unit's installation are safe. All units should be protected by a residual current device (RCD). For tent campers, this should be incorporated into a purpose made mains supply unit designed for tent camping conditions.

10.6  The Club does not permit the use of Electric Hook up splitters.

10.7  For charging of electrical vehicles, please speak to the Site team.

11. YOUR STAY ON-SITE

11.1  Any facilities on site are provided for your convenience. Please use responsibly.

11.2  It is important for Campers to respect the local community by observing and respecting each other's privacy. Respect should be shown to the landowner’s property, trees, fences, farm buildings, equipment, crops, stock and all surrounding areas.

11.3  The Club considers the use of e-cigarettes the same as cigarettes and as such, all legal requirements should be adhered to in their use during your stay.

12. PETS

12.1  We welcome well-behaved pets on site and hope they enjoy their stay as much as you do, but in the interest of safety and comfort, we ask that pets are kept in control at all times.

12.2  Please note we do not allow on-site any breed of dog listed under the Dangerous Dogs act 1991.

12.3  With the exception of assistance dogs, pets are not allowed in the toilet block or other structures.

12.4  For everybody's comfort on-site, pet owners are respectfully asked to ensure any mess is cleaned up and noise is kept to a minimum.

13. MOVEMENT AROUND SITE

13.1  For site safety a 5mph speed limit must be adhered to at all times.

13.2  All cycles should use appropriate lighting if used at a time when it should be required.

14. RECREATION

14.1  Games are permitted in designated recreational areas or areas agreed by Site team members. Please check with the Site team before playing games outside your designated pitch.

15. NOISE

15.1  We want all of our campers to have a relaxing stay, that’s why we ask that there be no noise or movement of vehicles between 11:00 pm and 7:00 am.

15.2  Noise must be kept to a reasonable level at all times so as not to disturb the enjoyment of others.

15.3  Generators may be used only at the discretion of the Site team who will advise of the most appropriate running times. We may ask you to refrain from using them if they cause a disturbance. Please check in advance of camping if you have a special requirement for extended generator use.

16. VEHICLES

16.1  Essential repairs can be carried out so that an unserviceable vehicle can leave the site, but, maintenance and servicing are not allowed.

15.4  Discretion will be shown to allow vehicle and/or unit cleaning, providing it can be done discreetly in an area indicated by a Site team member.

17. SANITATION

17.1  Rubbish should be recycled wherever possible.

15.5  Emptying and cleaning of chemical toilets must only be done at a chemical disposal point, using water from that source.

18. BARBECUES

18.1  Please only use proprietary portable barbecues and ensure they're raised off the ground sufficiently to prevent damage.

18.2  Due to the risk of carbon monoxide poisoning, never take a barbecue inside your unit for any reason.

19. SAFETY

19.1  Please follow any instructions given by a member of the site team - they are there to ensure your safety and everyone else's.

19.2  We want to keep our younger campers safe - if you are staying with children, please make sure they are supervised at all times.

19.3  Campfires are permitted on our Club sites but we ask you to ensure you use the provided campfire drums

19.4  Site teams may instruct campers to take down their awnings, gazebos and windbreaks on safety grounds should it be deemed necessary.

19.5  If you use a gas cylinder, it must be 15kg or less and must be stored within your unit's designated storage compartment.

19.6  Please don't use any of the following while on-site, as they may pose a danger to other campers and their units: model aircraft; drones; kites; sky lanterns; catapults; air guns; firearms; bows and arrows.

19.7  We encourage you to visit the local area and enjoy off-site activities, but in the interest of everyone’s safety, we respectfully request that your unit is not left unoccupied overnight. In exceptional circumstances, please seek advice from a member of the site team.

20. YOUR DEPARTURE

20.1  So that we can offer all of our campers the same welcome as you received, we do ask that your pitch is vacated by 11:00 am. However, if your pitch isn’t needed straight away, it may be possible to stay a little longer - by arrangement with the Site team.

20.2  To provide our next guest with the same clean, tidy pitch as you found on arrival, please ensure that you dispose of any rubbish, wastewater and chemical waste in the designated areas before you depart.

20.3  If you leave a unit or other property at a site without paying or prior arrangement, the Club shall be entitled to make such arrangements as it may deem fit for the removal or storage of such property. The expense of such storage or removal shall be charged to you. If you fail to pay such an account within 14 days of an account being rendered, then the Club may make such further arrangements as it may deem fit to dispose of the property to reimburse itself for out-of-pocket expenses and to recover any unpaid fees due.

21. LOST PROPERTY

21.1  All items of lost property will be retained for one calendar month. Items not claimed after this period will be donated to a local charity close to the site, this includes any monies. Any items that are not of use to any of the local charities will be disposed of.

21.2  Anything where the owner is readily identifiable will be either directly returned to the owner if still on site or contacted by phone if possible.

21.3  Owners are responsible for the cost of reclaiming their goods. The following items are excluded from this policy: credit or debit cards, there is any suspicion of danger to employees or to the public, unclaimed perishable goods, any item that has clearly been abandoned, or where items of property are claimed the claimant should be expected to provide a description of the items lost. The claimant must sign for all items claimed and record their full name and address.

22. LIABILITY

22.1  You are responsible for keeping your belongings safe.

22.2  The Club will not accept responsibility for any loss or damage to the property of the camper, including personal belongings, cash, jewellery and motor vehicles, however, caused during their stay.

23. QUERIES OR COMPLAINTS

23.1  Any cause for complaint should in the first instance be addressed with a member of the Site team. If in the unlikely event that the complaint cannot be resolved on Site then it should be addressed for the attention of the Customer Services Team, Membership Department, the Norfolk Camping CIC, 72 south Beach Rd, Heacham, PE31 7BB.